We value your privacy and will never sell your information to anyone without your knowledge and consent.
We may use the information we collect from Shimo and our website to provide, maintain, protect and improve Shimo and to communicate with you about your use of the Application.
Personal data is any individual information about the personal or material circumstances of a specified or identifiable natural person. Personal data primarily includes details such as a person’s name, postal address or e-mail address.
In order to process orders we require all relevant personal information, such as your name, address, email address, company name, VAT ID and information concerning the payment method you have chosen. Payments are handled securely by our payment providers Paddle.com. These partner companies have their own data protection policies. We encourage you to read these policies thoroughly before using the Service, and check that you agree with them. To enable payments to be processed and invoiced, the partner company stores references to payment details. The actual payment details (including credit card and bank details) do not pass through our servers and systems.
In order to guarantee full functionality of all Shimo features and to deliver high level of customer service for you we may collect and store:
(a) your e-mail address. We process this type of personal data in order to sell, market our Services to you, to create an account for you and to provide you our Services. We process this type of Personal Data based on the consent you expressly grant to us at the time we collect such personal data.
(b) anonymous information about your Shimo usage, including date and time when you used Shimo. We process this type of data in order to see anonymous usage analytics. We process this type of Personal Data for our legitimate interests in providing the Services.
We use the services of other companies to optimize our websites and our services. You will receive an overview of the services we use in the following section.
For European individuals, GDPR expands their data privacy rights and gives them more power to control their data. GDPR also requires compliance from companies that process the personal data of these European individuals. Ensuring our users’ data privacy and security has always been top priority to our's product development and business. As your service provider to enhance your email experience, we make sure to evaluate all our practices to safeguard your information as effectively as possible. As a German company, Shimo is fully GDPR compliant. If you have any questions about GDPR or our data practices generally, please contact our data protection officer Tobias Knobl (email@example.com).
We ensure that all authorized employees who can access personal data are made aware of the confidential nature of personal data and have executed confidentiality agreements that prevent them from disclosing or otherwise processing, both during and after their engagement with Mailbutler GmbH, any personal data except in accordance with their obligations in connection with the Services.
We may engage authorized Subcontractors to access and process personal data in connection with the Services and from time to time engage additional third parties for the purpose of providing the Services, including without limitation the processing of personal data. A list of current authorized subcontractors (the “List”) is available at https://feingeist.freshdesk.com/support/solutions/articles/6000197860-list-of-sub-processors (such URL may be updated by us from time to time). At least ten (10) days before enabling any third party other than authorized subcontractors to access or participate in the processing of personal data, we will add such third party to the List.
We retain personal data about you for as long as you have an open account with us and for 1 years after you close your account. In some cases we retain personal data for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation.
Taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, we maintain appropriate technical and organizational measures to ensure a level of security appropriate to the risk of Processing Personal Data.
You can request more information about the personal data we hold about you and request a copy of such personal data by contacting us via email firstname.lastname@example.org
You can request that we erase some or all of your personal data from our systems.
You can ask for a copy of your personal data in a machine-readable format. You can also request that we transmit the data to another service.
If you are using Shimo as a customer and have agreed to our terms of service, you do not need to sign an additional Data Protection Agreement. If you are a partner or a customer who needs further documentation of compliance with Mailbutler GmbH acting as a Processor, we offer Data Processing Agreements (DPAs) to users upon request. Please download a copy of our DPA (https://mailbutler-data.s3.amazonaws.com/downloads/Data-Processing-Addendum-Shimo.pdf). For documentation purposes, please email us back with your signed copy of the DPA to email@example.com. Please note that our DPA has been tailored to the way we provide service.
We take the security of your personal information very seriously and have implemented policies and procedures, including technical measures, that are designed to help safeguard it. While we strive to use best practices to protect your personal information, the Internet and computer technology are not 100% secure and we cannot absolutely ensure the security of any personal information that you provide to us. In line with this philosophy, we try to get as little information from you as possible.
We do not sell, rent, loan, or lease your contact information to others, unless we have your specific permission to do so or we are required by law or litigation to disclose your personal information. We may also find it necessary to disclose information about you if we determine that it is an issue concerning national security, law enforcement, or other issues of public importance.
We reserves the right to adapt its security and data protection measures, provided this is necessary as a result of technical or legal developments. In these cases, we will also update our data protection information accordingly. Please make sure, therefore, that you always use the latest version of our data protection declaration.
If we make changes in the way we use your email address, we will notify you in advance of posting by email. Such modifications will become effective on the date set forth in the email.
Last updated: June 20, 2018